GUEST GURU
Welcome to the Guest Guru Universe
The Guest Guru System decks are created by an award-winning leader in the Portuguese hospitality industry, combining a passion for hospitality with deep industry knowledge. Each deck is an innovative tool to inspire and educate professionals in all areas of hospitality.
Developed from the real-life experience of one of Portugal’s top hotel managers, Guest Guru is more than a game: it’s a manifesto of quality, a journey of continuous learning and a celebration of innovation in hospitality.
Each deck is a commitment to exceptional service shaped by the experience and recognized success of some of the most prestigious platforms in the industry, such as Booking, Tripadvisor and Expedia .
Take your team to the next level with the Guest Guru System, so you can face any challenge with confidence and creativity.
These decks will be your greatest ally in forming elite teams, ready to surprise and delight guests at every opportunity.
We invite you to explore each of the decks and discover how Guest Guru can transform the dynamics of your service. Join us on this journey of excellence and make your establishment an example of success and innovation.
Get your deck and become the guru you've always wanted to be! When you buy a set of 5 decks, you'll automatically get a 10% discount!
Why the Guest Guru System?
AWARDS
Pedro Pinto, General Manager of Hotel Corpo Santo Lisbon, has been honored with the “EHMA Sustainability Award by Diversey 2024”, an award that recognizes innovative projects in sustainability and social responsibility in the hotel sector. The winning initiative was a card game that, similar to the Guest Guru decks, aims to engage employees and guests in a fun and educational way. This game encourages creative reflection on reducing emissions, aligning with the mission of the Guest Guru decks to elevate excellence in service and promote sustainable practices in the hotel industry. The award ceremony took place at the EHMA Annual General Assembly in Venice, which also celebrated the 50th anniversary of the Association.
